A new knowledge base article has been published on our support portal.
Overview
Using AI to help analyze emails can make the processing of enquires very efficient. Microsoft Dataverse provides AI functions that can be easily used within the North52 business rules engine to automate this processing. In this article we show how the Dataverse AI Functions AIClassify, AISentiment, AISummarize and AIReply can be used within North52 decision tables. You can find out more about the Dataverse functions on the
Rules for Processing Emails with AI
| Rule # | Description |
|---|---|
| 1 | When an email is added to the AI Processing Queue strip the HTML from the email body |
| 2 | Analyze the email using Dataverse AI Functions and Create a Case:
AIClassify: Classify into “Problem”, “”Question”, “Request” AISentiment: Determine Sentiment and set Priority:
AISummarize: Summarize the email – add to description |
| 3 | Using AIReply create a draft email reply and set regarding the Case |