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Pricing for North52 Decision Suite

Business Process Activities

* Microsoft Portals deployment incurs additional North52 license fees.

** Microsoft CRM Silver or Gold partners automatically pre-qualify to sign up as a North52 partner. Further details can be found on our partner page.

Frequently Asked Questions for BPA

How does your licensing for BPA work?

We license on a per production instance & this then covers you (i.e. no charge) for all your related DEV, Test, UAT, etc. Dynamics365 / CRM organizations.

We are closer to 50 users rather than 500 can anything be done on pricing?

Sure, we treat this on a case by case basis so just drop an email to sales@north52.com and we will work with you on pricing.

We have a significant number of Team Member licenses, can anything be done on pricing?

Sure, we treat this on a case by case basis so just drop an email to sales@north52.com and we will work with you on pricing.

How many times can I use the free Basic Edition?

You can deploy the free Basic Edition as many times as you want. And even to production instances.

Do I need to pay extra for my DEV, Test, UAT systems?

No each paid production instance covers you for all your related DEV, Test & UAT systems.

Is annual software maintenance included in the subscription license?

Yes, all upgrades & bug fixes are covered by the subscription license.

Is perpetual licensing available?

Yes, please contact sales@north52.com for further details.

Is annual software maintenance included in the perpetual license?

No, if you want annual software maintenance for all upgrades and bug fixes you will need to purchase this as an extra item which costs 20% per year. Note that the 1st year of annual software maintenance is included in the perpetual license price.

What is your Policy on product backwards compatibility?

Our policy is the same as Microsoft mainstream support. So if Microsoft mainstream supports a version of Dynamics 365 / CRM so do we.

How much does it cost to upgrade from the Professional to Enterprise Edition?

If you upgrade from the Professional to Enterprise Editions you only pay the difference.

Do you have a service level agreement document?

Yes, please download it here.

If I take one of the subscription options what happens at the end of the year?

Prior to the anniversary date we send an Invoice to the company/partner for the next year’s subscription which needs to paid on or before the subscription end date and new license keys are issued. If you fail to renew on time all your formulas and schedules will continue to work as normal, however Formulas, Schedules or xCache records cannot be modified or created.

Do all support requests count against included support tickets?

In most cases, any request to our support team for assistance that requires a customized response will count. However, there are times when a support request will not count towards your included allowance – these include:

  • License key requests
  • Queries which can be answered simply by referring to a knowledge base article
  • Responses which can be answered very quickly (less than 5 minutes effort) – for example a mistake with formula syntax or typo
Can I purchase additional support tickets?

Yes, additional support tickets are available to purchase. Please contact sales@north52.com for further information.

Are there any discounts available to partners?

Yes, if you are a Microsoft partner then sign-up as a reseller to receive discounted pricing. Get more information at our Partners page.

Are there any discounts available to non-profits?

Yes, a 20% discount applies to all Enterprise or Ultimate Edition sales.

What happens if I go over the Active User threshold?

All formulas and schedules will continue to execute but you will be unable to edit any formulas or schedules. In this event you should contact sales@north52.com for further information.

What does 'Standard CRM Entities Only' mean for the basic edition mean ?

‘Standard CRM Entities Only’ means you are only allowed to create formulas and schedules on the out of the box entities that Microsoft provide. Technically this means an entity with an object type code of less than 10,000. Please note that even though Microsoft now owns Field Service, Voice of the Customer , AdxStudio , etc. if the entities object type code is more than 10,000 then we consider this a custom entity and not a ‘Standard CRM Entity’.

Is software escrow available with your product?

Yes, please contact sales@north52.com for further information.

I am using the previous pricing structure, can I see the features and editions?

Please follow these links to see the previous BPA pricing for up to June 30 2019 and up to end of 2017.

Frequently Asked Questions for TestShield

How does your licensing for TestShield work?

We license TestShield per instance, without any other restrictions. Discounts apply for multiple instances.

Do I need to pay extra for my DEV, Test, UAT systems?

Yes, TestShield is licensed per instance. However, discounts apply for additional instances.

Is annual software maintenance included in the subscription license?

Yes, all upgrades & bug fixes are covered by the subscription license.

Is perpetual licensing available?

Yes, please contact sales@north52.com for further details.

Is annual software maintenance included in the perpetual license?

No, if you want annual software maintenance for all upgrades and bug fixes you will need to purchase this as an extra item which costs 20% per year. Note that the 1st year of annual software maintenance is included in the perpetual license price.

What is your Policy on product backwards compatibility?

Our policy is the same as Microsoft mainstream support. So if Microsoft mainstream supports a version of Dynamics 365 / CRM so do we.

How much does it cost to upgrade from the Enterprise Edition?

If you upgrade from the Enterprise to Ultimate Edition you only pay the difference.

Do you have a service level agreement document?

Yes, please download it here.

If I take one of the subscription options what happens at the end of the year?

Prior to the anniversary date, we send an invoice to the company/partner for the next year’s subscription which needs to be paid on or before the subscription end date and new license keys are issued. If you fail to renew on time all your Tests and Test Runners will continue to work as normal, however, the Test, Test Data and Test Runner records cannot be modified or created.

Do all support requests count against included support tickets?

In most cases, any request to our support team for assistance that requires a customized response will count. However, there are times when a support request will not count towards your included allowance – these include:

  • License key requests
  • Queries which can be answered simply by referring to a knowledge base article
  • Responses which can be answered very quickly (less than 5 minutes effort) – for example a mistake with formula syntax or typo
Can I purchase additional support tickets?

Yes, additional support tickets are available to purchase. Please contact sales@north52.com for further information.

Are there any discounts available to partners?

Yes, if you are a Microsoft partner then sign-up as a reseller to receive discounted pricing. Get more information at our Partners page.

Are there any discounts available to non-profits?

Yes, a 20% discount applies to all Enterprise or Ultimate Edition sales.

Is software escrow available with your product?

Yes, please contact sales@north52.com for further information.

Data Packager

Frequently Asked Questions for BPA

How does your licensing for Data Packager work?

We license on a per production instance & this then covers you (i.e. no charge) for all your related DEV, Test, UAT, etc. Dynamics365 / CRM organizations.

Do I need to pay extra for my DEV, Test, UAT systems?

No each paid production instance covers you for all your related DEV, Test & UAT systems.

Is annual software maintenance included in the subscription license?

Yes, all upgrades & bug fixes are covered by the subscription license.

Is perpetual licensing available?

Yes, please contact sales@north52.com for further details.

Is annual software maintenance included in the perpetual license?

No, if you want annual software maintenance for all upgrades and bug fixes you will need to purchase this as an extra item which costs 20% per year. Note that the 1st year of annual software maintenance is included in the perpetual license price.

What is your Policy on product backwards compatibility?

Our policy is the same as Microsoft mainstream support. So if Microsoft mainstream supports a version of Dynamics 365 / CRM so do we.

How much does it cost to upgrade between editions?

You only pay the difference, less any unused subscription.

Do you have a service level agreement document?

Yes, please download it here.

If I take one of the subscription options what happens at the end of the year?

Prior to the anniversary date we send an Invoice to the company/partner for the next year’s subscription which needs to paid on or before the subscription end date and new license keys are issued. If you fail to renew on time all your formulas and schedules will continue to work as normal, however Formulas, Schedules or xCache records cannot be modified or created.

Do all support requests count against included support tickets?

In most cases, any request to our support team for assistance that requires a customized response will count. However, there are times when a support request will not count towards your included allowance – these include:

  • License key requests
  • Queries which can be answered simply by referring to a knowledge base article
  • Responses which can be answered very quickly (less than 5 minutes effort) – for example a mistake with formula syntax or typo
Can I purchase additional support tickets?

Yes, additional support tickets are available to purchase. Please contact sales@north52.com for further information.

Are there any discounts available to partners?

Yes, if you are a Microsoft partner then sign-up as a reseller to receive discounted pricing. Get more information at our Partners page.

Are there any discounts available to non-profits?

Yes, a 20% discount applies to all Enterprise or Ultimate Edition sales.

Is software escrow available with your product?

Yes, please contact sales@north52.com for further information.

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