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North52 Decision Suite Editions

Business Process Activities

* One Business Rule is either one Formula or one Schedule.

** BPA for Dynamics Portals and Data Packager Add-ons incur additional North52 license fees.

*** Microsoft CRM Silver or Gold partners automatically pre-qualify to sign up as a North52 partner. Further details can be found on our partner page.

Frequently Asked Questions for BPA

How does your licensing for BPA work?
We license on a per production instance & this then covers you (i.e. no charge) for all your related DEV, Test, UAT, etc. Dynamics365 / CRM organizations.
Do I need to pay extra for my DEV, Test, UAT systems?
No each paid production instance covers you for all your related DEV, Test & UAT systems.
Is annual software maintenance included in the subscription license?
Yes, all upgrades & bug fixes are covered by the subscription license.
What is your Policy on product backwards compatibility?
Our policy is the same as Microsoft mainstream support. So if Microsoft mainstream supports a version of Dynamics 365 / CRM so do we.
Do you have a service level agreement document?
Yes, please download it here.
If I take one of the subscription options what happens at the end of the year?
Prior to the anniversary date we send an Invoice to the company/partner for the next year’s subscription which needs to paid on or before the subscription end date and new license keys are issued. If you fail to renew on time all your formulas and schedules will continue to work as normal, however Formulas, Schedules or xCache records cannot be modified or created.
Do all support requests count against included support tickets?
In most cases, any request to our support team for assistance that requires a customized response will count. However, there are times when a support request will not count towards your included allowance – these include:

  • License key requests
  • Queries which can be answered simply by referring to a knowledge base article
  • Responses which can be answered very quickly (less than 5 minutes effort) – for example a mistake with formula syntax or typo
Can I purchase additional support tickets?
Yes, additional support tickets are available to purchase. Please contact sales@north52.com for further information.
What happens if I go over the Active User threshold?
All formulas and schedules will continue to execute but you will be unable to edit any formulas or schedules. In this event you should contact sales@north52.com for further information.
Is software escrow available with your product?
Yes, please contact sales@north52.com for further information.

TestShield

Frequently Asked Questions for TestShield

How does your licensing for TestShield work?

We license on a per production instance & this then covers you (i.e. no charge) for all your related DEV, Test, UAT, etc. Dynamics365 / CRM organizations.

Do I need to pay extra for my DEV, Test, UAT systems?

No each paid production instance covers you for all your related DEV, Test & UAT systems.

Is annual software maintenance included in the subscription license?
Yes, all upgrades & bug fixes are covered by the subscription license.
What is your Policy on product backwards compatibility?
Our policy is the same as Microsoft mainstream support. So if Microsoft mainstream supports a version of Dynamics 365 / CRM so do we.
Do you have a service level agreement document?
Yes, please download it here.
If I take one of the subscription options what happens at the end of the year?
Prior to the anniversary date, we send an invoice to the company/partner for the next year’s subscription which needs to be paid on or before the subscription end date and new license keys are issued. If you fail to renew on time all your Tests and Test Runners will continue to work as normal, however, the Test, Test Data and Test Runner records cannot be modified or created.
Do all support requests count against included support tickets?
In most cases, any request to our support team for assistance that requires a customized response will count. However, there are times when a support request will not count towards your included allowance – these include:

  • License key requests
  • Queries which can be answered simply by referring to a knowledge base article
  • Responses which can be answered very quickly (less than 5 minutes effort) – for example a mistake with formula syntax or typo
Can I purchase additional support tickets?
Yes, additional support tickets are available to purchase. Please contact sales@north52.com for further information.
Is software escrow available with your product?
Yes, please contact sales@north52.com for further information.