Mar 30, 2015 | Business Rule Example
A new knowledge base article has been published on our support portal.Scenario OverviewThis scenario is a continuation of the articles on sending Sales Literature. This time we are integrating with the Voice of the Customer solution.The business requirement is that we...
Mar 17, 2015 | Business Rule Example
A new knowledge base article has been published on our support portal.Scenario Overview This scenario is an improvement of Formula #83. The Business requirement here is to use an existing template email on CRM instead of generating the email within the Dialog. The...
Mar 4, 2015 | Business Rule Example
A new knowledge base article has been published on our support portal.Scenario OverviewIn this scenario the requirement was to allow a user to create an email and attach Sales Literature PDF documents directly from a Dialog running on the Case entity. It will...
