A new knowledge base article has been published on our support portal.
Overview
In this business scenario we have an unknown Rogue Process that is setting the Description field to itself in an Account periodically.
We are unsure as to what is causing it but we can see it happening. This is having a negative effect as it’s setting off a downstream Process that shouldn’t be getting triggered at that time as the Description field isn’t actually changing.
We want to identify and stop this without a lengthy and costly inspection of our numerous processes. We can do this with a simple North52 Formula.
North52 BPA Solution
The North52 BPA solution works like this:
- A formula is created that will trigger whenever the Description field is updated
- When triggered, the formula will check to see if the Description field value changed
- If the field has not changed, the formula will remove the Description field from the Save event, thereby not triggering the Downstream Process