A new knowledge base article has been published on our support portal.
Scenario Overview
In this business scenario the customer wants a record type to have a Case ID that populates on the creation of the record. They want the Case ID to be:
- Random
- 7 digits
- In integer form
- Be a unique number
N52 Formula Manager Steps
The following set of steps outline how to create this Formula:
- A formula of type Auto Number is created on the Case entity:
- The Event is set to ‘Create’
- The Auto No. Value is set to ‘1234567’
- The Source Entity is set to ‘Case’
- The Source Property is set to ‘Case Number’
- The Target Entity is set to ‘Case’
- The Target Property is set to ’Case Number’
- Copy and paste the formula provided below into the formula editor
- Click Save
- It is now ready to test