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A new knowledge base article has been published on our support portal.

Scenario Overview

This simple scenario is an example of how to make a change a score from a Survey response based on how many other open cases the customer has in CRM currently.

The reason for this would be that if a customer has multiple open cases then we might lower the survey response score to highlight the fact that this customer may need some additional care or support.

Survey Response

View this article in full on our support portal