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Terms of use

The terms that govern your use of www.north52.com and our support portal at support.north52.com.

Effective date: 13 October 2026

1. About these terms

These terms govern your use of www.north52.com and our support portal at support.north52.com (together, the "Sites"). They also cover the services we provide through them, including portal accounts, the knowledge base, training, the help desk, the ideas forum and software downloads (the "Services").

The Sites are for business use. By using them you accept these terms on behalf of the business you represent, and confirm you have authority to do so. If you do not accept them, please do not use the Sites.

Software you download is governed by its own licence agreement (section 6). How we handle personal data is set out in our Privacy Policy (section 9).

2. Who we are

The Sites are operated by North52 Software Applications Limited ("North52", "we", "us"), which provides business rules and automated testing software for Microsoft Dynamics 365, Power Platform and Dataverse.

  • Registered officeBarryscourt, Carrigtwohill, Co. Cork, Ireland
  • Company registration number515532 (Ireland)
  • VAT numberIE 2973605LH
  • Emailinfo@north52.com

3. Using our Sites

You can browse most of the Sites without an account. Some Services, such as the help desk, training and the ideas forum, need a portal account.

We aim to keep the information on the Sites accurate and up to date, but it may change without notice.

4. Portal accounts

You sign in to the portal with a Microsoft account, a Google account or a North52 portal account. You must:

  • give accurate information when you register, and keep it up to date;
  • keep your sign-in details secure and not share your account;
  • tell us promptly at support@north52.com if you think your account has been used without permission.

If we reasonably believe an account is being misused or used in breach of these terms, we may suspend it while we investigate, and will tell you why.

You can ask us to close your account at any time.

5. Our content and how you may use it

The Sites and their content belong to North52 or its licensors and are protected by copyright and other intellectual property rights. That includes text, documentation, knowledge base articles, worked examples, training material, designs, logos and software.

You may:

  • view, download and print content for your own business use;
  • use the formulas, decision tables, code samples and worked examples in our knowledge base and documentation in your own implementations of North52 products;
  • quote short extracts from, and link to, any public page, with attribution to North52.

You may not:

  • republish or sell our content, or present it as your own;
  • remove copyright or other notices;
  • use our name, logos or trade marks without our written permission, except to refer accurately to our products.

We allow search engines and AI assistants to index, summarise and cite the public pages of our Sites, provided they link back to the source.

6. Software downloads and licence keys

Software and licence keys you obtain through the Sites are licensed, not sold. Your use of them is governed by the North52 Software Licence Agreement you accept before downloading, which takes priority over these terms for the software. You may not copy, distribute or reverse engineer the software except as that agreement allows.

We issue download links and licence keys only to business email addresses, and may decline a request at our discretion.

7. Content you submit

This section covers support requests, attachments, ideas, comments and anything else you submit through the Sites ("your content").

  • You keep ownership of your content. You give us a non-exclusive, royalty-free licence to use it to provide the Services, for example to investigate a support case or show an idea in the forum.
  • We may use ideas, suggestions and feedback about our products freely, without obligation or payment to you. Implementing an idea does not give you any rights in our products.
  • You confirm you have the right to submit your content, and that it does not include anyone else's confidential information or personal data without permission. Please remove personal data from trace logs and attachments before sending them.
  • Ideas forum posts are visible to other portal users, with your name. We may edit, hide or remove posts that break these terms.

8. Acceptable use

You must not use the Sites to:

  • break any law or infringe anyone's rights, including intellectual property and privacy rights;
  • post anything defamatory, threatening, harassing, obscene or misleading;
  • upload viruses or other harmful code;
  • send spam or unsolicited messages, or collect information about other users;
  • try to gain unauthorised access to the Sites, other accounts or connected systems, or interfere with their operation, including by security testing or load testing them without our written permission;
  • copy the Sites with automated tools in a way that places an unreasonable load on them.

9. Privacy

Our Privacy Policy explains what personal data we collect through the Sites, why we collect it, and your rights. The same policy is published on the support portal.

Accepting these terms does not mean you agree to receive marketing. We send product news only as the Privacy Policy describes, and you can unsubscribe at any time.

10. Prices and product information

Prices and product descriptions on the Sites are for information only and are not an offer. Licences are sold under a separate quote or order and the North52 Software Licence Agreement.

Prices exclude VAT, which is added where applicable. We may change prices at any time; changes do not affect licences already ordered.

11. Availability, warranties and liability

We use reasonable skill and care in providing the Sites and Services, but provide them "as is". To the extent the law allows, we exclude all other warranties, conditions and representations, including that the Sites will be uninterrupted, error-free or free of viruses. You are responsible for your own virus protection and backups.

Knowledge base articles, worked examples and other information on the Sites are general guidance. Test any example in a non-production environment before relying on it.

We may change, suspend or withdraw any part of the Sites or Services at any time. We are not responsible for third-party websites we link to, and a link is not an endorsement.

To the extent the law allows, we are not liable to you, whether in contract, tort (including negligence) or otherwise, for:

  • indirect, consequential or special loss;
  • loss of profit, revenue, savings, business, goodwill or data;
  • any other loss above €50 in total in any 12-month period.

These limits cover your use of the Sites and Services. Software is covered by the liability terms of the North52 Software Licence Agreement.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

You will compensate us for claims, losses and reasonable legal costs arising from your breach of these terms or from content you submit.

12. Suspension and termination

We may suspend or end your access to the Sites or your portal account:

  • immediately, if you seriously breach these terms or your use puts the Sites, other users or our systems at risk; or
  • if you breach these terms in any other way and do not put it right within 7 days of us telling you.

You can stop using the Sites at any time. Sections 5, 7, 11 and 14 continue to apply after your access ends.

13. Changes to these terms

We may update these terms, for example when we change the Sites or the law changes. We will post the new version with a new effective date, and highlight significant changes on the Sites.

Changes apply from the new effective date. If you keep using the Sites after that, the updated terms apply to you.

14. Disputes and governing law

These terms are governed by the laws of Ireland.

If a dispute arises, we will both try to resolve it informally first. If that fails within 30 days, either of us may propose mediation. The mediator will be agreed between us or, if we cannot agree within 14 days, appointed by ICDR Ireland, the Dublin centre of the International Centre for Dispute Resolution. Mediation takes place in Ireland and its costs are shared equally.

If the dispute is not resolved within 60 days of the mediator's appointment, either of us may go to the courts of Ireland, which have exclusive jurisdiction. Either of us may ask the courts for urgent relief at any time.

15. General

  • Notices to us go to info@north52.com or our registered office. Notices to you go to the email address in your account or that you gave us.
  • If we delay enforcing a right, we do not give it up.
  • If any part of these terms is found unenforceable, the rest stays in force.
  • We are not liable for delays or failures caused by events beyond our reasonable control.
  • You may not transfer your rights under these terms without our written consent.
  • These terms, the Privacy Policy and, for software, the North52 Software Licence Agreement are the whole agreement between us about the Sites. If they conflict, the licence agreement prevails for software, the Privacy Policy for personal data, and these terms for everything else.