Pricing
North52 Decision Suite editions
Every edition is licensed per production instance, and that licence covers your development, test and UAT organizations at no extra charge. What you pay depends on how many active users you have, so we quote each organization individually. Tell us your numbers and we will put a price together for you.
Per production instance
You license the production organization, not the seat and not the rule count.
Dev, test and UAT included
Every related non-production organization is covered by your licence at no extra charge.
Upgrades included
Annual subscription: upgrades and bug fixes are part of it, not a maintenance add-on.
Predictable cost
No consumption-based charges, so volume does not change the bill.
Frequently asked questions
Licensing, renewals and support, across the Decision Suite.
- How does your licensing work?
- We license per production instance, for each product in the Decision Suite. That licence then covers all your related development, test and UAT organizations at no charge.
- Do I need to pay extra for my dev, test and UAT systems?
- No. Each paid production instance covers all your related development, test and UAT systems.
- Is annual software maintenance included in the subscription licence?
- Yes. All upgrades and bug fixes are covered by the subscription licence.
- What is your policy on product backwards compatibility?
- Our policy matches Microsoft mainstream support. If Microsoft mainstream supports a version of Dataverse or Dynamics 365, so do we.
- Do you have a service level agreement document?
- Yes. Download the service level agreement (PDF) →
- If I take one of the subscription options, what happens at the end of the year?
- Before the anniversary date we invoice the company or partner for the next year, to be paid on or before the subscription end date, and new licence keys are issued. If the subscription is not renewed on time your formulas and schedules keep working as normal during a grace period, but formulas, schedules and xCache records cannot be created or modified. Subscription fees remain payable while North52 software is installed on your system.
- Do all support requests count against my included tickets?
- In most cases any request that needs a customized response will count. Some do not: licence key requests, questions answered by pointing at a knowledge base article, and anything answerable in under five minutes, such as a typo or a mistake in formula syntax.
- Can I purchase additional support tickets?
- Yes. Additional support tickets are available to purchase. Contact sales@north52.com for details.
- What happens if I go over the active user threshold?
- This applies to the rules engine editions. All formulas and schedules keep executing, but you will be unable to edit any formula or schedule until the tier is adjusted. Contact sales@north52.com and we will sort it out.
- Is software escrow available?
- Yes, on the Ultimate editions. Contact sales@north52.com for details.